Frequently Asked Questions

Data Security

All your data will be stored on a secure server at an IBM Bluemix Data Center. All your data remains your sole property and will be returned to you when requested. Your data will be automatically backed up each night. Please note that we DO NOT store sensitive financial data (e.g., bank account details) or credit card details.

How do we bill?

The billing algorithm is simplicity itself and is based on a flat charge per user per month. The monthly fee may vary depending upon the App you have selected and the country where you operate. The only other fee that may apply is if you exceed the allocated managed storage limit of 30GB. The App specific monthly user fee is provided in the detailed explanation of each App. The fee for any excess storage usage is $US10 per month per each additional 10GB.

When you sign up to use an App you select the number of user licenses you require. This determines your monthly subscription. If in time, you exceed the predetermined managed storage limit, you have the opportunity to either reduce your storage requirements or increase the monthly subscription fee accordingly.

You can access all of your usage statistics at any time on your RF6Cloud MyConsole dashboard.

One Month Free Trial

Best of all, all new subscriptions begin with a one month no-charge trial. You can select your App, upload your data, do all your configuration and then test the App for one month before being charged. At any time during the first month you can cancel by clicking on the Deactivate button in your MyConsole screen. If you Deactivate within the first month, your credit card will not be charged.

How do we handle time zones?

When you register your App we ask you to choose a time zone. This will determine how we allocate dates and times to all core App events.

When you add a user, we ask you again to choose a time zone for each user. This will determine how we assign dates and times to all ‘local’ events for that user.

The above means that you can, for example, assign a time zone to your head office and other times zones to your staff operating in other parts of the country or the world.

Support

Support and training are provided free of charge by using the facilities on this website (see Contact Us). All training courses and demonstrations are available from this website and our YouTube channel RF6Cloud.

Having trouble getting data out of your old or legacy systems?

The RF6Cloud Console makes it as easy as possible to upload your data to any of our Apps. In all cases, it expects CSV format and provides a template with column headings so there is no confusion as to exactly what data to upload and in what order. The online help information also describes in detail how to prepare and upload your data. For an example, see this link: Importing Physical data.

If you have any questions you can easily contact us via the Contact Us form.

However, we have already had requests from clients that are experiencing problems getting the needed data out of old or unsupported systems. If this is you, then we can help with our optional data import services.

Optional Data Import Services

We have built special tools to extract data from almost any source (e.g. dBase, CSV, Excel, SQL Server, Oracle, MySQL, etc) and then import it into your chosen RF6Cloud App.

If you need assistance extracting and importing your data please Contact Us.

Do RF6-RM and RF6-EDRMS Apps include the ability to apply Legal Holds?

The answer is yes. The following is a brief description of the included functionality.

A Legal Hold is a legal requirement to protect the properties of records. If any record has a current Legal Hold still open then it cannot be deleted or destroyed. Any record, or set of records, may have one or more Legal Holds applied to it/them at any one point in time.

Typically, a Legal Hold is mandated to be applied prior to or during a court action. It is a legal instruction not to interfere with, alter or destroy a nominated set of records.

In RF6-RM and RF6-EDRMS, Legal Holds are defined in the Legal Hold table and you may define as many Legal Holds as are required.

A Legal Hold contains the following fields: 

  • External ID: this is the name you assign to the Legal Hold.
  • Type: If you wish, you may specify a Type for the Legal Hold to differentiate different ‘types’ of Legal Holds.
  • Authority: This is the Authority by which the Legal Hold is required.
  • Is Active?: This is to determine whether the Legal Hold is still active or not.
  • Date Created: This is the date when the Legal Hold was created.
  • Expected Release Date: This is the date when the Legal Hold is expected to be released.
  • Date Released: This is the date when the Legal Hold was released.
  • Actual Duration: This is the duration of the Legal Hold in days.
  • Created by: This is the Person/Employee who created the Legal Hold.
  • Person Releasing: This is the Person/Employee who released the Legal Hold.
  • eDOCs: These are links to any eDocs (Electronic Documents) covered by the Legal Hold.
  • Record Profiles: These are links to any File Folders and Archive Boxes covered by the Legal Hold.
  • Security Code: this is the Security Code of the that applies to the Legal Hold. This determines who can view, create, modify or delete a Legal Hold.
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